So despite so many people going on about how they would complain about something if they had the chance, a lot of people don’t actually know how to complain. They’re not experienced in dealing with the customer service teams, the processes and the formula for a successful interaction, and it really does show. To try and counteract this, we thought we would take a look at how to complain properly.
So to begin with, you’re going to want to collect together everything which is connected to your specific situation. Bills, emails, letters which detail changes in your repayments; anything which you feel is relevant should be collected together for easy access during a conversation. Next, you’re going to want to go and find out how you contact the company to start complaining in the first place. There’s sometimes an internal process that you need to go through but in a lot of instances the ability to just ring up and complain still exists.
So here’s the first thing you’re going to want to keep in mind when you ring up. These calls? They’re often recorded and used as training material. This means that you’re being judged on how you interact – the way you speak, the language you use, whether you keep your cool or generally go off on a tangent at the representative of the company. It’s pretty essential that you’re polite and sensible from the beginning, therefore. Make sure you’re being a grown up about things, and remember that there’s another person on the other end of the line just trying to do a job.
So now you’re going to want to get down to the very bare bones of the call, and that’s the complaint. Make sure that you’re being sensible about how you complain and what language you use. Explain what your problem is and how you’d like it resolved. Then allow the company time to investigate the issue and come back to you. Typically this can take up to a few weeks, so you’re going to have to be patient.
Complaining Tips and Tricks
Of course, complaining doesn’t come easily to some people. Perhaps you’re one of those individuals who want to stand up about something but doesn’t know how. Perhaps you’re easily flustered and the idea of conflict bothers you. Whatever the reason, it’s good to have some tips and tricks to hand for making the whole situation a lot better.
First of all, make sure that whenever you speak to someone, you log the time and date. Then you make sure you’re recording the name of the person you spoke to and what they said. This helps when your issue is perhaps more long-standing than the others and gives you something to refer back to. It’s also so important that you take the time to listen to what’s been suggested and not just argue back blindly. This is where things start to go wrong and it can backfire on you. Customer service representatives will often become annoyed with people who don’t show them some basic decency – these are people too, and not just verbal punch bags for you to take your frustrations out on.
Taking Your Complaint Further
So, you’ve got a complaint, and you want to take it further. This is easy enough to do if you know what you’re doing, and it can involve using the services of an ombudsman. However, what you will find is that when it comes to trying to do this, a lot of people haven’t fulfilled the correct requirements. They’ve often not given the company enough time to fix things, and this can stop you from getting outside help almost immediately.
However, if you’ve waited the requisite time and the company have said that they’re no longer able to do anything for you, then you can begin to contact the third party and find out what can be done. It’s important to remember that the financial issues faced by catalogue complaints can be more difficult to resolve and so some companies want to be able to carefully examine all of the evidence before they will agree to help. So be prepared to leave contact details with them and wait a day or two while someone examines the case and comes to a conclusion about what can be done for you. In a lot of cases, you need to be patient and make sure that you’ve followed all of the processes laid down by the catalogue beforehand, so you have the best chance possible.
In some cases, it is sad to say, but you’re going to find yourself doing a whole lot of waiting because there’s a lot to try and deal with. More complex complaints especially often take a few weeks to deal with and it can be challenging for companies to give you an answer right away.
This can be deeply frustrating and we understand that. However, there are instances where patience is the only way forward, and if you don’t take the time to let people get on with their jobs you’re just going to delay the whole thing even more. In the meantime, just pay the bills as you should, because if you’re being charged too much then typically there’ll be a quick reimbursement for you when it’s discovered this is the case. The problem with catalogues is that loans like these can typically affect your credit score and so you have to be sure that you’re paying to avoid getting a damaging reputation for absolutely nothing at all.
A Lot of Options
There’s no doubt that there are quite a few different options for you to try and deal with. However, it will be up to you to try and figure out the best possible way to advance in each area. There’s a lot of choices and we’re not going to make an attempt to deny that. In some cases, it can seem like you’re at the mercy of the big companies and that can be exceptionally frustrating. However, if you just have a little bit of patience and wait it out, you’ll see that it’s easy to try and get things to put right. We’re pretty confident that a solution exists but you have to be willing to see things through to the end.
When dealing with companies, remember that manners are essential. It’s so easy to find yourself getting annoyed when something isn’t going your way, but it’s also necessary to try and be sensible about all of the different options. Taking your frustrations out on a member of a customer service team will just make them even more adamant that they’re not going to bother with you, and then you do have a problem. Just be polite, be professional and attempt to work out what the issue is together. After all, you can’t fix things without their assistance, so it’s worth your time to be careful.