Your Choices for Supermarkets Complaints
So, as you might expect, you’ve got a couple of different options when it comes to making complaints about supermarkets. When something isn’t to your satisfaction, like a level of service or a price for an item, or even just not being able to return something when you have bought it. Thankfully, there are a few different things that you can do to sort things out.
One of the first things that you can do is go into the store and make a complaint that way. Nearly every major supermarket has a customer service team who are on hand and ready to deal with all claims. They can help you with more ease when you’re in the shop too. Just make sure that you’re polite and clear about what the problem is.
So, the other option is to ring in and sort out a potential solution before you make any attempt to try and go onto the premises. In some cases, this is easier because it removes a lot of the social interactions that you have to try and deal with.
Complaining Tips and Tricks
Now the thing about complaining is that it’s not for everyone. Some people don’t have the right personality to stand up and make a scene, but there are times when you’ve got to do it. That’s why it is so important to be able to know how to complain correctly, so we’re going to break down a few tips and tricks.
The first thing that you’re going to want to do is to make sure that you’re calm and professional throughout the entire experience. Nothing makes a situation worse than when you lose your temper and start to say things you don’t mean. Try and make sure that no matter what, you’re maintaining a level head. Also, make sure that you go in with an idea of what it is that you want from the experience. What do you want to accomplish? This can help you to make sure you get the result you’ve been searching for. It’s also suggested that you make a note afterwards of the person you spoke to, their name and what they did to make your experience better if you’re not able to resolve the problem there and then.
Escalating a Complaint?
As a customer, you are more than welcome to take your complaint to the next level. However, this is typically only within reason and will see you interact with a higher ranked member of the store. They have more power and experience than the average customer service representative and can help you to get a resolution to your problem. All you have to do is make sure that you’re only scaling up when it’s needed because managers can be busy people and don’t take kindly to being summoned for no reason. However, it is a right you have and don’t be afraid to do so.
All of your Options
So, these are all of the options which you have available to you when you decide to look into making a complaint in your local supermarket. Obviously, it’s a very challenging time when something isn’t according to the specifications that you want. You can find yourself worrying about whether you’ll get a resolution and even if it’s just easier to try and put up with things. However, that’s not going to help you at all, so try and have the confidence to say something. If it helps, practice saying what you want to at home before you go in, or just ring in and have a script to hand. Remember that you have a right to get something changed if you’re not happy, and that you can escalate the problem to a manager or a higher authority if you feel a need to. Typically, the best way to get things sorted is to be polite and reasonable, because this means that everyone’s a little more inclined to help.