When these types of incidents occur, you are well within your right to lodge a formal complaint and begin to resolve the problem. However, you don’t know what options you have available to you, so you tend to struggle a bit to start with… without some sound advice. What we thought we do was go over the different types of complaint you can make, as well as some different tips and tricks for getting the most out of your grievance.
So the first thing you can obviously do is complain to the company itself. As a process, this is not particularly difficult, as most companies have an internal complaints policy or they have a number that you can ring and get in touch with a member of customer service. However, if you’re not particularly used to the complaining process, you may find that you are pushed around and ignored, which is why we are going to be looking at some tips for you.
Complaining Tips and Tricks
So let’s take a look at how you would go about making complaints properly. If you’re not used to the whole process it can be very disconcerting, and a lot of people struggle to know the best way to approach a company with a grievance. You see, what a lot of people don’t know is that when it comes to making a complaint, the solution is not to just go in guns blazing and hope for the best.
The first thing you’re going to want to do when it comes to making a successful complaint is to collect information which validates your claim. For example, the crime scene from your broken into or evidence that the installation of your alarm was subpar. Photographic and video evidence can be exceptionally helpful when it comes to justifying your grievance, and really helps for people who want to provide a new level of depth to their complaint.
So all are people might not know is that when they’re complaining about something, then going to want to make sure that they have a solution in mind when they start to challenge the big corporations. EC customer service works on the principle of getting as many people as happy as you can as quickly as you can. This means the lead representative is more concerned with how quickly they can address your problem as opposed to dragging it out to find the best solution. No you can use this to your advantage, if you come and have a solution ready. What you will tend to find is that customer service representatives are more likely to just take your solution and make it happen, rather than find one for themselves.
When making a complaint and trying to get things sorted, you should remember that it’s important to be polite and respectful at all times. What a lot of people seem to forget is that there is actually another person on the other end of the phone, and when you’re rude to them all you do is lessen your chances of a speedy resolution. Remember that manners cost nothing and being polite can ultimately help you to get the solution you want.
Finally, we cannot stress enough the importance of knowing when you’re getting a good deal and compromising. It can be very tempting to push and push and push to get a better and better solution, but this doesn’t always work out in your favour. Instead you need to make sure that you’re compromising wherever you can, because when a customer service representative has done all that they’re authorised to do, you’re not going to get much else from them.
Escalating a Complaint
So a pretty big question for a lot of people as whether they can escalate their complaint or not. When you’ve been trying to get something resolved and you’ve spoken to the customer service representative, and they said that they’ve done all they can, but you don’t feel like the situation has been resolved, it can be difficult. You are left with a finite number of options on how to get something sorted, and the most common ways to do this is to escalate your complaint and take it further.
Typically, the way that people do this is to speak to the manager. Failing that if you can’t get a manager, you get a customer team leader instead. These are people who have more power than your average representative, and can authorise more radical solutions if you feel it’s necessary. Now, what you have to appreciate about the customer service manager is that yes, they can resolve things quickly for you. However, they do tend to be a bit grumpy if they’re called with no real reason. So, while are you can escalate your complaint, what we suggest is doing it when you’re absolutely sure that the representative can’t help you anymore.
Your Options, Concluded
So as you can probably tell, you do have options available to you. Whenever you have a complain about something and you need to try and get it resolved, and can be understandably quite nerve wracking. The problem with a lot of companies is that despite the best efforts, they do come off as being an approachable and quite scary. However, if you’re sensible about how you complain in the way you handle yourself, you can get a solution which works for you. It’s so important to remember that when you’re trying to complain you need to be polite and respectful. This is because there are so many different reasons why a customer service representative will refuse your solution or help you with a complaint, and you don’t want the fact that you were rude to be one of them. Manners cost nothing, it’s the people who are respectful and treat everyone the same way that ultimately find themselves getting solution they want.
Something else that you should also be aware of is that when it comes to making a complaint, you need to make sure that you have a lot of evidence to back up your claim. When something isn’t right and an alarm has gone wrong, you need to be able to act quickly in order to get it resolved and maintain a high level of security. However, you cannot do this if you don’t take time to collect evidence which supports your claim.