Complaining Tips and Tricks
Alright, let’s get started. How do you make a complaint? What do you need to say to make sure that people take you seriously? Regardless of who you wind up speaking to, you’re going to want to make sure that you’re getting the absolute most from your experiences.
First of all, make sure that when you’re making a complaint, you come armed with evidence to support the grievance. Just grumbling for the sake of it can be ineffective. You need proof that something isn’t right. Photos work out well here. If there’s a noticeable crack in the driveway or there’s a poor quality finish on it, you’ll be able to capture that.
When making complaints, always be polite. Seriously. It gets you so much further when you’re reasonable about things. A lot of people will notice that you’re respectful and amiable, and will thus help you out more. Manners make such a difference, so it’s in your interest to make sure that you are treating people the way that they should be. It is also important to note that when it comes to varying levels of customer service, it can be beneficial to interact with everyone in the same considerate way. A representative is no less entitled to manners than a manager.
Finally, you’re going to want to ensure that you have a solution at the ready when you ring in. The aim of any customer service department is obviously to resolve complaints as quickly as possible. You can help with this. All you need to do is to introduce a solution to the problem, and you stand a better chance of getting things sorted. Oh, and make sure that you note down the time, date and person you speak to when dealing with more prominent companies. It helps you to stay in the loop and not be caught out. It’s especially helpful when you’re dealing with multiple phone calls and a situation which isn’t resolved in one.
Dealing With Small Businesses
Okay, let’s take a look at what you need to do when dealing with a small business. These people are typically only operating in their hometown and the surrounding areas. When they do work for you, you have a right to expect high quality, but you don’t always get it. So, it’s essential to feel like you can complain.
The first and most obvious solution is to give them a ring! It’s not challenging to try and work alongside people to find a solution. Tell them that you’re not happy, and they’ll most likely come to see you to find a solution. This progression is good because it helps you to be able to resolve things quickly. It also means that they can see things with their eye and figure out how best to get everything sorted.
Again, remember to be firm and considerate. You don’t want to complain unless it’s essential, so why make a fight out of it? If they’re more than happy to fix things for you, then you’re going to want to make sure you’re doing the right thing and letting them do it in an environment which doesn’t cause them a lot of stress. Compromise is a pretty important part of life, and so you have to know when to back down a little.
Dealing With Big Companies
Okay, let’s talk a bit about how you would fix things with a big company. They’re a little more challenging sometimes than smaller businesses depending on what the problem is. Typically, their attention to detail is quite good, and they’ll be more than happy to transform your front garden into an excellent driveway. But when you’re not satisfied, it’s time to get in touch with them and figure out what can be done to help.
Something that you will need to keep in mind is that big companies often have an internal policy for making complaints. This procedure typically takes the form of a complaint document, but if you spot a phone number, we recommend using that. It’s the quickest and most direct route to getting into contact with someone to resolve a problem as soon as you can.
So once you’ve rung them up, you’re going to want to explain the situation. If possible, you’ll want the name of the person who did the work, the date and time that it started and finished, as well as evidence of your problem. These details will help you to make a stronger argument and get your problem sorted.
One thing that you do have on your side is the image of more prominent companies is pretty essential. They don’t want to be seen doing lacklustre jobs when they’re trying to maintain a customer base, and so you can use that to argue successfully for a solution to your problem. They’re more likely to help you out because if they don’t, you can potentially cause them a lot of bad publicity.
Escalating a Complaint
Alright, let’s look into how you can take a complaint and escalate it. You may find that when you’re trying to get things done and move forward that you’re not getting the results you deserve. Not every company and situation yields the best result immediately, and so you may find that you need to take a complaint to the next level.
So how do you go about doing this? Well, it depends on the person you’re interacting with, be it the organisation or the corporation. If you’re dealing with a small business, there aren’t masses that you can do, short of reporting them to your local authority. If nothing else, they’re aware that there’s an unprofessional business in the area and can investigate it if they see fit.
If you’re dealing with a company, then you have a couple more options available to you. For example, you can ask to speak to a manager about your problem. As a solution, this generates a mixed set of responses. On the one hand, you’ll find that you get to speak to a higher up member of staff and potentially get your problem sorted. On the other, you find that you wind up dealing with possibly a grumpy individual who has been taken away from their other duties to deal with you. But, this can work well if you want the problem sorted once and for all. Your average team manager has more power than the person you initially speak to so they can offer you more in the way of a solution.
Your Options For Driveway Paving Complaints
So as you can see, there’s a couple of different options. When the work you get done is a bit rubbish, you’re going to want to sort it out quickly. Especially when you’ve got a massive crack in your driveway that’s a trip hazard or something you can clip your tires on. You are within your rights to call the company or person back until they’ve completed the job. However, make sure that you’re complaining for a real reason. Otherwise, people tend to get a bit annoyed when you get them back to your property to discover it’s not something that they did wrong. Of course, you’re going to want to make sure that you are taking the time to be polite because the customer service representative you’re dealing with can make or break your experience.
Furthermore, you’ll find that manners don’t cost anything and they help you to find a solution. It pays to be polite, and that’s why we recommend you take the time to be that way. If nothing else, make sure that you’re treating the rep like a human being, and this will help you to stay in the good books.