When this happens however, you do have a few different options available to you when it comes to making an official complaint. One of the first things that you can do is talk to the landscaper or garden yourself. If you just tell them that there is a problem, and that you’d like it resolved, one of two things will happen. If they are legitimate business people, or they represent a company, they will probably put it right for you. However if you are being ripped off by someone with less than honest intentions, you’re going to want to make sure that you don’t lose track of them.
So the real question is, how do you go about resolving a problem of this nature? How are we going to talk a bit about how you actually complain, to see if we can help you in this regard.
A complaint of this type needs to be handled a little bit differently than the others. Normally would say that you should be polite and respectful throughout, and in some cases this still applies. However, if someone is attempting to rip you off, you’re going to want to be a little more savvy than normal. What you need to try and remember is that this person isn’t necessarily interested in having a fair conversation with you. Independent traders and people who run their own landscaping business aren’t bound by any government regulations, and are typically not government endorsed. Watch out for any attempts to try and put you in the blame. It’s not an uncommon tactic for the guilty party to attempt to convince you that this was the work you paid for, and if you wanted it done to a higher standard then you should’ve said so beforehand.
Whenever you can, we would heavily recommend taking a note of the details of the person that you’ve been working with. This is especially helpful in case complaining and the conversation breaks down, and you find yourself needing to lodge a formal complaint with your local authority. If nothing else, you’re providing them with useful information about a potential con artist.
In the event that you’re dealing with a legitimate business, you shouldn’t have anywhere near as many problems trying to resolve things. Sometimes there is even an internal complaints policy that you need to go through, which ensures that you get your problem sorted sooner rather than later.
If however, you find yourself unable to resolve a problem with the company, you may find that you need to seek out A dispute resolution service. These are trained professionals to spend all day handling problems which can’t normally be solved. They operate with complete professionalism through and through, and can help you when you’ve had a wall with the company or entity you found yourself complaining against. It’s important therefore that you give them as many details as you possibly can, because it will help them in their investigation.
So, You’ve Got Choices
There is no doubt that you’ve got a couple of different options available to you. It may seem like when unsatisfactory work has been done, you don’t have a lot of options besides just get on with it, but this isn’t true. You have every right to complain about the standard of service and the quality of work that you’ve received, and any good business will be more than happy to help you resolve your problems. Just remember that some people will try and pull a fast one, so you need to be wary when dealing with anyone who seems like they’re being secretive, deceitful, or just generally untrustworthy. However, making a complaint can be a good thing, because you have the potential to change things and improve your experience for the better. You just have to make sure that you know what you’re doing.