So, how do you go about raising a complaint with your local leisure facility? What you will come to understand is that many companies and organisations have their own internal complaints system which they will ask you go through. These policies are designed to help a member of the customer service team resolve your complaint, but they do also take a long time to get through. For this reason, A lot of people consider it to be a wise idea to simply ring in, and go directly to a member of the team.
One of the first things that you’re going to want to keep in mind is that when it comes to resolving a complaint, you need to make sure that you have access to all the evidence you possibly can which supports and substantiates your claim. Otherwise, you can find that sometimes difficult to be taken seriously, especially when it comes to your local gambling provider or even your local gym.
So, we know that a lot of people might not necessarily understand how to make a proper complaint, because the entire experience is new for them. That’s absolutely fine, because we’ve decided to put together a list of things that you should keep in mind when making a complaint.
As we said before, it’s so important that you take the time to gather together all of the evidence that you need for your grievance. Nothing erodes the integrity of the complaint faster than a lack of real evidence to substantiate what is being said. So for example if you feel that you’re being charged too much for your membership, you need to collect proof that this is the case.
When it comes to actually talking to a member of the customer service team, we can recommend a few different things. One of the first things that you’re going to want to do is conduct yourself with manners and respect, because what a lot of people fail to consider is that there is actually a person at the other end of the phone who can be insulted and annoyed. Something else that you should always make sure you’re doing is coming to complain with a solution in mind. You see, when a lot of people don’t appreciate is the customer service representative is a person too, and they just want to get a problem resolved as quickly as they can so everyone can get on with their lives. So if you’re someone who approaches the process with an idea of what you want doing, and your request is reasonable, then most people will consider it quite happily.
You should also make sure that you are making a note of the date, time and name of the person you spoke to, because longer cases can take time to resolve and you’ll need a log of what’s going on. Having a written record of everything that has been said and promised already means that you’ll never have to worry about being caught on the back foot again.
What if I want to Take a Complaint Higher?
Naturally, a lot of people may feel a pressing need to take their complaint to a higher level and seek out a resolution for it. Typically, you’ll find that this happens when they’ve been trying to get a resolution on their own, and can not due to the fact that for whatever reason, the company they initially filed the grievance with is not willing or able to assist them.
Naturally, when this happens, it can be difficult to seek out the resolution that you want and indeed deserve. Of course, you’ll always have the option of scaling up the complaint internally, and asking to speak to someone in the organisation with more power. They will probably be able to resolve the complaint with more speed for you, but you can only typically scale with good reason.
Alternatively, you can contact an ombudsman or third party when you reach the limits of what the current company can do for you. At this moment, it’s important to remember that you’re going to have had to have followed all of the different internal policies that have been laid out, and you’ll have to provide a detailed breakdown of the case and what’s happening in it. However, if you can do that, you’ll be in good stead for the future and getting a resolution.
Overall, these are just a few of the different options that you have available to you when it comes to making leisure complaints. It’s obvious that when it comes to getting the most from any given situation, you have to make sure that you’re conducting yourself in a way that gives you the upper hand during negotiations and discussions. What you have to try and remember is that there’s always a person at the other end of the phone when you make a complaint. Chances are, they’re just an ordinary person who wants to go home at the end of the day and get on with their lives. They can’t do this if you pick a massive fight with them and drag out the resolution. Therefore, it can be so important that you’re polite during your complaint resolution. Also, compromise can go a long way to finding an agreeable solution. But at the end of the day, the standard rules for complaining still apply. You can scale a complaint up if you need to, and you’re well within your right to raise a grievance if you feel that you’ve been let down by that particular company.