When this happens it can be understandably frustrating. The many intricacies which go into maintaining a vehicle and enable us to drive one can leave us feeling annoyed, which is why it can be important to resolve complaints quickly.
First and foremost, you’re going to want to look at the internal complaints policies of your DVLA. As is the case with any government funded organisation, you’ll find that there is a well documented process for filing a grievance. In most situations, you will find that this is your first port of call for getting the problem resolved.
How to Complain
When trying to resolve the issue, you need to understand how you complain. For example, someone who is trying to sort out a problem with their driving license, will find that they need to follow a specific process.
Okay, here’s what you’re going to want to do. First of all, you need to collect all relevant information which pertains to your complaint. You’ll need this to be able to go through the internal policies of the DVLA. In many cases, the easiest way to get a complaint resolved quickly is to contact them directly and speak to someone on the phone. However, we recommend that you are polite when you do this, and that you pay attention to all of the solutions which are being outlined, and potentially offer one of your own if you have it.
We also suggest that you take the time to make a note of the date and the person you spoke to when dealing with longer queries. When a complaint takes more than one phone call to resolve, it can be handy to have a record of who you’ve spoken to and what was said.
Can I Take a Complaint Further?
When looking online for previous testimonials from people who had complaints, you will find that one of the standard grievances is that the DVLA could not resolve the issue in good time. Therefore it facilitated the need for people to take their complaint to a higher power.
When faced with a situation like this, you will find that using an ombudsman is potentially your best bet. As an independent third-party, they will operate with no bias and resolve your problem once you have proven that you’ve allowed the DVLA good time to solve the problem on their own terms, and provided evidence that they can do no more for you.
A Review of Your Complaints
So, let’s recap. When making complaints about the DVLA, there are quite a few options available to you. Naturally, you can scale your query up the chain of command within the DVLA, or you can simply contact a third-party to have it resolved for you. Instance it’s nice to know that there are options available for you.