Tips for Complaining Properly
Okay, so one of the first things you should know about is how to complain properly because this will really help you to get an advantage over many of the people who ring in and complain about their border force experience. If you just take the time to stop and think about how you can properly raise an issue, you’ll have a much easier time.
So, here’s what you’re going to want to do. First of all, you should make sure that you understand exactly what you’re complaining about and have a solution ready to offer. This can help you to seem like you’ve actually got a plan instead of just wasting people’s time. It’s also important to remember that you need to be polite and charming when you’re on the phone because otherwise, you can put people off trying to help you, and then you find yourself struggling to get a resolution. When in doubt, it’s so important to try and maintain some manners from start to finish.
Finally, if you find that you have to make complaints which go on for an extended period of time, it’s wise to make a note of the time and date the conversations take place on, along with who you’re talking to and what’s being said. Having a log to refer back to can be so important.
So How Do You Complain?
One of the next things that we need to establish is forging out exactly how you complain. It’s no good trying to work out how to talk about a problem while you’re on the phone to someone, after all, you need to know what to do beforehand.
The first thing you’re going to want to do is to make sure that you’re contacting the correct place to complain. When you ring up, you’ll need to navigate all of the internal processes to make sure that that you connect with a member of the customer support team who can help you. It’s easy to find yourself getting caught up in all of the different options, so make sure that you are being polite and respectful at all times. This helps you to make a good impression.
Once you’re connected to someone, you can begin to outline a complaint. Make sure that you are being clear and articulate about what you want to say, and that you are trying to put out an accurate idea of what the problem is. This will help you to be taken seriously. Once this happens, you have to allow time for the problem to be addressed and investigated before you can do anything else, so it becomes a waiting game.
A Lot of Options
The thing about making complaints when it comes to people seeking entry into the UK is that there’s a lot of scope to do so. You can find that people make claims based on all kinds of different things, from the way they’re treated to potential suspicions of illegal immigrants who are attempting to enter the country unlawfully. However, what you will come to see is that making a complaint about any of this is the same process it’s always been. You need to make sure you’re following the rules and if you’re someone who wants to escalate a complaint and hire the services of an ombudsman team, then you definitely need to make sure you’ve done everything else by the book. When something is clearly not right, you need to take a stand and complain about it, because otherwise society doesn’t move forward, and this is no different.